Tools & Assessments
Customer customization is key in building award-winning cultures
Tools bring most value when they are in the hands of a craftsman. Our Engineers work with you to Assess, Design, Deliver and Execute using a trusted toolbox to accompany their natural talent, learned disciplines and acquired experience.
Below is a quick view of the most frequent tools our Culture Engineers use:
Individual Assessments
- Leadership Development Multi-Rater and 360 Assessments
- Leadership and Front line Management Needs Assessment
- Prevention Style Behavioral Assessment
- Social Styles Behavioral Assessment
- American College of Sports Medicine ACSM Wellbeing Assessment
- Health Risk Assessments (HRA’s)
- 24 Virtues for Strength based Leadership
- Emotional Intelligence
- Performance Competencies Assessment Levels 1 & 2
Cultural Assessments
Culture Blueprint: A powerful survey tool that measures the current cultural condition of any organization by asking critical questions around behaviors, attitudes and perspectives of every employee.
Designed for a few or thousands of employees, Culture Engineering Blueprint focuses on leadership practices, culture variables and specific behavior patterns that drive the important metrics of any organization. You’ll walk away with a clear understanding and a benchmark of the foundational development needs of your organization.
Culture Score: An in-depth study that measures the current cultural condition of any organization by asking critical questions around behaviors, attitudes and perspectives of every employee. This tool measures 7 Culture Values (What we believe.) and 7 Culture Styles (How we behave.). The results will provide leadership with clarity as well as a benchmark of strengths and areas for development from an organizational perspective down to any positional view.
Organizational Health & Productivity Readiness Assessment: This assessment will give you the information you need to meet your organizational needs in order to implement a Healthy and Productive Organizational Development Plan.
Organizational Health and Productivity Climate Index (HPCI) Assessment:
- Health & Wellness
- Work Life Balance
- Presence & Engagement
- Team Communication
- Policy & Accountability
- Stress & Coping
- Help & Support
Pin Point Analysis:
Aggregate analysis (not a personal HPC); after aggregate review, identify those dimensions with highest risk and conduct an item-by-item analysis for those dimensions to pinpoint where the greatest relative risks lie.
Level 2 HPCI:
Validation Study with HR personnel around risk areas. HR provides data to correlate and triangulate with climate data. By combining climate data with HR metrics into a single report, we can make a case for prevention and use as a benchmark for progress assessments.
Level 3 HPCI:
A more in depth and customized Level 2 HPCI report.
Return on Investment and Health Care savings assessment:
Learn your disease burden costs, presenteism costs, absenteeism, Health & Productivity Costs and savings in 15 minutes with our one of a kind evidence based ROI estimation tools.
On-Site Evaluation
Visiting your stores, what do your customer's think? What is their shopping experience? Are your employees greeting and offering their services to each customer, or is it the customer's responsibility to ask for more information.
As a rule, shoppers will choose a product from a sales associate they trust over a higher quality product from one don’t. Are you risking losing sales because your employees fail to connect with customers? Your customers need to feel welcomed, wanted, and appreciated for their interest in your business. They need to know that their satisfaction is your priority.
Telephone Evaluation
How many times have you called on a business before going to the store? Have you ever hung up the phone feeling like your questions were not an absolute priority to the sales associate? If so, did you ever call that business again?
It's true. Your phone service is as important as your On-Site service. Your employees may be tossing customers to your competitors. Don’t lose another customer. Evaluate employees': quality of greeting, sincerity of greeting, phone salesmanship, sales knowledge, patience, and much more through our telephone evaluation programs.
Competition Shopping
Does your competitor have the 'edge' over your business? If so, why? If not, why not? How do their customer's feel while conducting the same evaluations yours conduct? We will construct a regular shopping program to evaluate your competitors' service(s), product(s), and appearance. Wouldn’t it be of value to see your company versus your competitor every single month?
Business Evaluation
We work with you to develop and implement a business evaluation process. If you plan to grow, you need consistent and measurable key performance indicators.
Customized questions for every customer allow us to give our clients the data they want to see. eFlowCoaches work with our Clients to interpret results of the secret shopper experience and can apply the information for purpose of performance improvement and training initiatives.